Today is so fuggin is 刺激 I have to pen this down even though tmr's gonna be a long day.
So Monday and Tuesday has been soooooo quiet. A vast difference from today omg. The only work I had been doing was........ answering 1 phone call and replying 1 email. The rest of the time was simply sitting around, chatting, popping in snacks (non-stop) #plumpingupsession,selfie^^ taking pictures, editing pictures, watching dramas.
And today was MADNESS. I was lucky to come in 12.30pm. There were already 40 calls on queue when I arrived.
The first 2 hours at least, were horrible. Fugging horrible.
Most of the calls were regarding the acknowledgement email, people hasn't received them even though xxx amount has been deducted from their accounts. I did a check for them on the spot and for those who hasn't received the email, their records ain't captured in our system as well. So for the first couple of calls, I told them of the situation, that we cannot confirm that their orders has been processed as yet because our records has not reflected their purchase...........WRONG MOVE!!!!!!
The moment I said that, they started blaring, shouting, scolding, panicking, walao eh knn, I feel for my ears.
The customers were panicking, I panicked along with them too! ARGH. I was 'clawing' my face, facepalming, squeezing a non-existent stress ball......
There was this call that got me sooooo stressed I suddenly reached out to grab a handful of chips and popped em in my mouth!!! The next moment I realised, oh shucks, I ain't supposed to be eating chips while on the call. Stuffed em to the side of my mouth and continued assisting her.
There were nice people too~
There was this aunty, she asked me to call her Linda aunty~ After all her enquiries, she said she one lastttt question.
Aunty: 我问你 Hello Kitty是日本猫吗?
Me: I think 是 ah
Aunty: 那么Doraemon是什么种猫?
Me: Uhhhh 中国猫???
Aunty: 不是!Doraemon也是日本猫
Me: Ohhhhh okay, I see~
Aunty: 那么Hello Kitty和Doraemon是日本猫, 为什么它们不能沟通呢?
Me: Uhhhhhhhhh 因为Hello Kitty没有嘴巴??
Aunty: 对了!! 还有另外一个原因呢?
Me: *ponders for a while* 我不知道leh
Aunty: 因为Doraemon没有耳朵!!!
Me: HAHAHAHAHAHA
Aunty: 说一个笑话给你听让你开心一点lah, 不然整天被人家骂也不好hor
Translating:
A: Let me ask you, is Hello Kitty a Japanese cat?
M: I think so ah
A: What about Doraemon? What type of cat is it?
M: Uhhhh a China cat?
A: NOOO! Doraemon is also a Japanese cat!
M: Ohhhhh okay, I see~
A: So if Hello Kitty and Doraemon are both Japanese cats, why can't they communicate?
M: Uhhhhhhhhh because Hello Kitty doesn't have a mouth?
A: That's right!! What is the other reason?
Me: *ponders for a while* I don't know leh
A: Because Doraemon doesn't have ears!!!
M: HAHAHAHAHAHA
A: Just telling you a joke to cheer up your day lah. Getting scolded by people all day aint good either right
*touched* really.
After being blah-ed at consecutively many times, I decided it was time for my ears to heal. Temporarily stop picking any calls and switched to replying emails lols.
When I logged in....... there were like fuggin 800 over emails within like whut 2 hours of sale!? *faints*
After some time, I told myself that no, escaping aint a solution, practice makes perfect, I should force myself to pick up that dreaded headphone!!! Fug. And I did. Stumbled with my words the first couple of times but I slowly got the hang of it :) I realised that talking slowwwwwwwly... and sweeeeeeeetly..... and calmmmmmmly.... and sexily (lols) helps. People stopped blahring me after.
OH and it was really exciting when I knew that the server would be up again at 6.30pm! We got the news at..... 6.28pm. 2 MORE MINUTES 2 MORE MINUTES! Was checkin' out people's comments on our Facebook status update. Lols real-time updates of the situation by the people.
There were comments like "you treat us like fools ah, expecting us to sit in front of the computer and refresh whole day", "Today should be April Fools' Day", basically everything negative lah.
The clock struck 6.30pm. System was till down and ya, more real-time updates provided by the people.
I was refreshing the page at my side too anddddd finally at around...... 7pm? I think? I can't rmb. The system was finally up! "EH UP ALREADY UP ALREADY!!!" Wah, I felt like I was in...... WALL STREET hahahaha! (okay, exaggerating)
Anyways, overall, today was exciting and refreshing compared to all that slacking. Glad to take a temporal break from.... wall street hahaha
So Monday and Tuesday has been soooooo quiet. A vast difference from today omg. The only work I had been doing was........ answering 1 phone call and replying 1 email. The rest of the time was simply sitting around, chatting, popping in snacks (non-stop) #plumpingupsession,
And today was MADNESS. I was lucky to come in 12.30pm. There were already 40 calls on queue when I arrived.
The first 2 hours at least, were horrible. Fugging horrible.
Most of the calls were regarding the acknowledgement email, people hasn't received them even though xxx amount has been deducted from their accounts. I did a check for them on the spot and for those who hasn't received the email, their records ain't captured in our system as well. So for the first couple of calls, I told them of the situation, that we cannot confirm that their orders has been processed as yet because our records has not reflected their purchase...........WRONG MOVE!!!!!!
The moment I said that, they started blaring, shouting, scolding, panicking, walao eh knn, I feel for my ears.
The customers were panicking, I panicked along with them too! ARGH. I was 'clawing' my face, facepalming, squeezing a non-existent stress ball......
There was this call that got me sooooo stressed I suddenly reached out to grab a handful of chips and popped em in my mouth!!! The next moment I realised, oh shucks, I ain't supposed to be eating chips while on the call. Stuffed em to the side of my mouth and continued assisting her.
There were nice people too~
There was this aunty, she asked me to call her Linda aunty~ After all her enquiries, she said she one lastttt question.
Aunty: 我问你 Hello Kitty是日本猫吗?
Me: I think 是 ah
Aunty: 那么Doraemon是什么种猫?
Me: Uhhhh 中国猫???
Aunty: 不是!Doraemon也是日本猫
Me: Ohhhhh okay, I see~
Aunty: 那么Hello Kitty和Doraemon是日本猫, 为什么它们不能沟通呢?
Me: Uhhhhhhhhh 因为Hello Kitty没有嘴巴??
Aunty: 对了!! 还有另外一个原因呢?
Me: *ponders for a while* 我不知道leh
Aunty: 因为Doraemon没有耳朵!!!
Me: HAHAHAHAHAHA
Aunty: 说一个笑话给你听让你开心一点lah, 不然整天被人家骂也不好hor
Translating:
A: Let me ask you, is Hello Kitty a Japanese cat?
M: I think so ah
A: What about Doraemon? What type of cat is it?
M: Uhhhh a China cat?
A: NOOO! Doraemon is also a Japanese cat!
M: Ohhhhh okay, I see~
A: So if Hello Kitty and Doraemon are both Japanese cats, why can't they communicate?
M: Uhhhhhhhhh because Hello Kitty doesn't have a mouth?
A: That's right!! What is the other reason?
Me: *ponders for a while* I don't know leh
A: Because Doraemon doesn't have ears!!!
M: HAHAHAHAHAHA
A: Just telling you a joke to cheer up your day lah. Getting scolded by people all day aint good either right
*touched* really.
After being blah-ed at consecutively many times, I decided it was time for my ears to heal. Temporarily stop picking any calls and switched to replying emails lols.
When I logged in....... there were like fuggin 800 over emails within like whut 2 hours of sale!? *faints*
After some time, I told myself that no, escaping aint a solution, practice makes perfect, I should force myself to pick up that dreaded headphone!!! Fug. And I did. Stumbled with my words the first couple of times but I slowly got the hang of it :) I realised that talking slowwwwwwwly... and sweeeeeeeetly..... and calmmmmmmly.... and sexily (lols) helps. People stopped blahring me after.
OH and it was really exciting when I knew that the server would be up again at 6.30pm! We got the news at..... 6.28pm. 2 MORE MINUTES 2 MORE MINUTES! Was checkin' out people's comments on our Facebook status update. Lols real-time updates of the situation by the people.
There were comments like "you treat us like fools ah, expecting us to sit in front of the computer and refresh whole day", "Today should be April Fools' Day", basically everything negative lah.
The clock struck 6.30pm. System was till down and ya, more real-time updates provided by the people.
I was refreshing the page at my side too anddddd finally at around...... 7pm? I think? I can't rmb. The system was finally up! "EH UP ALREADY UP ALREADY!!!" Wah, I felt like I was in...... WALL STREET hahahaha! (okay, exaggerating)
Anyways, overall, today was exciting and refreshing compared to all that slacking. Glad to take a temporal break from.... wall street hahaha